Blank Bar guarantees a limited manufacturer warranty on all authentic products. The warranty is valid for a period of 1-year from the original purchase date. Please note we will only directly handle all warranty claims if purchased from our online retail site. For items purchased from an official Blank Bar reseller/distributor, warranties will still be honored, however, you will need to contact your original seller. If you have any questions we’d be happy to help out and clear up any confusion.

The warranty covers any defects in materials and workmanship under normal use and covers electronics, ceramic heating chamber, and structural integrity.

WARRANTY WILL NOT BE COVERED UNDER THE FOLLOWING
• Physical damage. Example: Drops to the product.
• Any liquid damage on or in the unit.
• Dropped, dipped or submerged in water. Water damage is not covered.
• Any type of modifications made to the product.
• Any attempts to repair the product on their own.
• ANY issue related to the maintenance or lack thereof of the device.
• Storing the device incorrectly.
• If the customer misuses the unit.
• Charging the unit on a nonstatic-free surface.
• Does not cover any type of cosmetic damage/issues.
• The defect falls out of the 1-year purchase date
• If items asked for the warranty are not provided

WHAT IS NEEDED TO INITIATE THE WARRANTY
Blank Bar will honor all warranties however to initiate the warranty we now ask all our customers to purchase postage for the shipment. This will help us facilitate your replacement to ship out promptly.

(*Due to rising costs in this ever-changing world we have had to regroup and reconfigure some of our policies including shipment costs. By purchasing the postage this will facilitate the warranty process and cover your shipment for the replacement. Once the postage is purchased we will provide an invoice and arrange your shipment. We appreciate your patience and support.)

To begin the warranty process we will absolutely need the following, no exceptions:
• Photo or video clearly showing the issue/defect with the unit
• Proof of purchase
• A brief description of the issue incurred

NOTE: You may be prompted to return the defective unit for further inspection.

The following battery safety information is provided to ensure your safe and responsible use of our product:

1. Read Instructions: Carefully read and understand the user manual and any provided guidelines regarding the use and maintenance of the device's battery.
2. Authorized Accessories: Use only the accessories and charging equipment provided by the manufacturer or those recommended in the user manual. Using unauthorized accessories can lead to battery damage and pose safety risks.
3. Charging Environment: Charge the device in a well-ventilated, dry area, away from direct sunlight and heat sources. Avoid charging on flammable surfaces.
4. Supervision: Never leave the device unattended while charging. Disconnect the charger once the battery is fully charged to prevent overcharging.
5. Temperature Limits: Operate and charge the device within the specified temperature range mentioned in the user manual. Extreme temperatures can lead to battery degradation and potential hazards.
6. Physical Damage: Do not puncture, crush, or expose the battery to sharp objects or impact. Damaged batteries can leak, overheat, or pose other safety risks.
7. Avoid Water Exposure: Keep the device and battery away from water and liquids. Exposure to moisture can lead to battery malfunction or hazards.
8. Discontinue Use: If you notice any unusual odors, heat, leakage, deformation, or erratic behavior from the battery or device, immediately disconnect it from power sources and cease using it. Contact our customer support for assistance.
9. Storage: If storing the device for an extended period, ensure the battery is partially charged (around 50%) and store it in a cool, dry place.
10. Proper Disposal: When disposing of the device or battery, adhere to local regulations and recycling programs. Do not dispose of batteries in regular household waste.
11. Keep Away from Children: Keep the device, accessories, and batteries out of the reach of children and pets. Batteries are small and can pose choking hazards or be harmful if ingested.
12. Third-party Modifications: Do not attempt to modify, repair, or open the device or battery. Unauthorized modifications can compromise safety and void warranties.

By using our product, you acknowledge that you have read, understood, and agree to abide by these battery safety precautions. Ignoring these guidelines may result in battery damage, hazards, or voiding warranties. Our company is not liable for any damages or injuries resulting from improper use or negligence related to battery handling and maintenance. Your safety is our priority, and we appreciate your responsible usage.